Japanese Bilingual Customer Service Representative

Join Sagility in Bali and become part of a dynamic team dedicated to delivering exceptional customer service. As a Japanese Bilingual Customer Service Representative, you will play a pivotal role in bridging communication between our global clients and Japanese-speaking customers. This is your chance to leverage your fluency in both English and Japanese to ensure seamless interactions and build strong client relationships.

At Sagility, we pride ourselves on our commitment to quality and innovation. Located in the vibrant city of Bali, you'll be part of a team that thrives on collaboration and continuous improvement. Every day, you'll handle customer inquiries, resolve issues, and provide support using our state-of-the-art CRM system, Zendesk. Your ability to communicate effectively in both languages will be crucial in ensuring our clients feel valued and understood.

This role offers a unique opportunity to grow within a supportive environment. With a competitive salary range of IDR 8,000,000 to IDR 12,000,000 per month, you'll enjoy the benefits of working in a dynamic, international setting while contributing to our mission of excellence.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to both English and Japanese-speaking clients through phone, email, and chat.
• Translate and interpret communications accurately between English and Japanese, ensuring clarity and cultural context are maintained.
• Handle customer inquiries and resolve issues efficiently using our CRM system, Zendesk.
• Maintain detailed records of all customer interactions and ensure compliance with company policies.
• Collaborate with team members to improve customer service processes and implement best practices.
• Stay updated on industry trends and new developments in customer service to enhance service quality.
• Participate in training and development programs to continuously improve your skills and knowledge.
• Represent Sagility professionally at client meetings and events, embodying our company values and mission.

🎓 Kualifikasi & Syarat

• Fluency in both English and Japanese, with the ability to communicate effectively in both languages.
• Minimum of 2 years of experience in customer service or a related field, with a focus on bilingual support.
• Proficient in using CRM systems, particularly Zendesk, for managing customer interactions.
• Strong problem-solving skills and the ability to handle customer complaints and issues with professionalism and empathy.
• Excellent written and verbal communication skills, with the ability to adapt communication styles to different cultural contexts.
• Ability to work well in a team environment and collaborate effectively with colleagues from diverse backgrounds.
• Attention to detail and the ability to maintain accurate and up-to-date records of customer interactions.
• Willingness to travel to client sites and participate in company events as required.

🛠️ Keahlian

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